bought plasma on accident. Didn’t redeem now I have no rank and lost my money.

invalid@example.com (Kawasakl), Kawasakl
Sun, 12 Jul 2020 12:02:32 +0000

So yesterday I bought plasma thinking it was for factions but I then realized after it was for prisons. If there was no way of refunding then I would have just redeemed the rank in game but I rejected it just in case but now I don’t have it anymore and don’t have the option to redeem the rank I paid for. Please look into what you can do. Thank you.